Terms of Service

Acceptance of Terms

By accessing our website at cryptoreclaims.com, submitting an inquiry, engaging our services, or otherwise interacting with CryptoReclaims, you agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you (the "Client") and CryptoReclaims. We reserve the right to modify these Terms at any time. Continued use of our services after any modification constitutes your acceptance of the updated Terms. We will notify users of material changes via email or a prominent notice on our website.

Our Services

CryptoReclaims provides a range of specialist cryptocurrency recovery and blockchain investigation services, including but not limited to:

• Lost Bitcoin wallet recovery and private key consultation
• Password and seed phrase recovery assistance
• Hacked exchange account recovery and support
• USDT, ERC-20, and other token recovery services
• Investment and romance scam recovery consultation
• Blockchain transaction tracking and forensic analysis
• Phishing and fund tracing investigations
• DeFi rug pull and smart contract exploit investigations
• SIM swap crypto recovery assistance
• Exchange account freeze resolution
• Compliance, asset protection, and chargeback legal documentation

We reserve the right to refuse, modify, or discontinue any service at our sole discretion, without notice, and without liability to you.

Eligibility

To use our services you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have full legal capacity to enter into a binding contract
• Not be prohibited from receiving our services under the laws of your country or any applicable jurisdiction
• Provide accurate, truthful, and complete information regarding your case

By engaging our services, you represent and warrant that you meet all of the above eligibility requirements. If you do not meet these requirements, you must not use our services.

No Guarantee of Recovery

CryptoReclaims provides professional forensic and investigative services on a best-efforts basis. We make no guarantees, representations, or warranties that we will successfully recover any lost, stolen, or inaccessible cryptocurrency or digital assets.

The outcome of any recovery or investigation depends on numerous factors outside our control, including the nature of the loss, the actions of third-party exchanges, the blockchain involved, the availability of transaction data, and the cooperation of relevant institutions.

Clients who engage our services solely on the basis of an expected successful outcome do so at their own risk. We strongly encourage all prospective clients to review our case assessment thoroughly before committing to any paid engagement.

Fees & Payments

Our fee structure is agreed upon at the commencement of each engagement. Fees may be structured as a flat consultation fee, a case-based retainer, a success-contingent percentage, or a combination thereof, as specified in your individual service agreement.

General Payment Terms

• All fees are non-refundable once services have commenced unless otherwise specified in your service agreement
• Payments must be made in the currency and via the method specified in your service agreement
• We reserve the right to pause or suspend work on your case if payment is overdue
• Any applicable taxes (VAT, GST, etc.) are the sole responsibility of the Client

Refund Policy

Refunds, where applicable, are governed by the terms set out in your individual service agreement. In the absence of a specific refund clause, all fees paid are non-refundable. Disputes regarding billing must be raised in writing within 14 days of the charge date.

Client Obligations

As a client, you agree to:

• Provide accurate, complete, and truthful information about your case at all times
• Promptly respond to requests for additional information, documentation, or verification
• Notify us immediately of any material changes to your case or circumstances
• Not withhold any information that could be material to the outcome of the recovery
• Cooperate fully with our investigators and any third-party partners engaged on your behalf
• Use our services only for lawful purposes and in compliance with all applicable laws
• Not attempt to deceive, mislead, or defraud CryptoReclaims or any third party in connection with your case

Providing false or misleading information is grounds for immediate termination of your engagement without refund. We reserve the right to report suspected fraud or criminal activity to relevant authorities.

Confidentiality

We understand that the nature of cryptocurrency recovery is highly sensitive. All information shared with CryptoReclaims in connection with your case will be treated as strictly confidential and will not be disclosed to any third party except as required by law, with your consent, or as necessary to provide the services (e.g., blockchain forensics partners operating under confidentiality agreements).

Equally, you agree to keep confidential any proprietary methods, tools, strategies, or investigative techniques shared with you by CryptoReclaims during the course of our engagement. You may not disclose such information to any third party without our prior written consent.

Intellectual Property

All content on the CryptoReclaims website — including text, graphics, logos, icons, images, reports, tools, and software — is the intellectual property of CryptoReclaims and is protected by applicable copyright, trademark, and intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission
• Forensic reports and case documents prepared by us remain our intellectual property; you are granted a limited, non-transferable licence to use them solely for the purpose for which they were created
• You may not use our name, logo, or branding for any purpose without our prior written consent

Limitation of Liability

To the fullest extent permitted by applicable law, CryptoReclaims, its directors, officers, employees, agents, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or digital assets
• The outcome of any recovery attempt, regardless of the efforts expended
• Actions or omissions of third-party exchanges, platforms, or blockchain networks
• Delays caused by factors outside our reasonable control, including regulatory actions
• Any reliance you place on assessments, projections, or recommendations provided by our team

Prohibited Use

You agree not to use our website or services to:

• Launder money, finance terrorism, or engage in any other illegal financial activity
• Recover assets obtained through fraud, theft, or other criminal means
• Misrepresent your identity or the nature of your case
• Circumvent any laws, regulations, or court orders applicable to your assets
• Interfere with, disrupt, or attempt to gain unauthorised access to our systems
• Transmit any viruses, malware, or harmful code through our platforms
• Harvest or collect data about other users or engage in unsolicited communications
• Engage in any activity that violates the rights of third parties

Violation of these prohibitions may result in immediate termination of your engagement, forfeiture of any fees paid, and referral to appropriate law enforcement authorities.

Termination

Either party may terminate the service engagement at any time by providing written notice to the other. Upon termination:

• All outstanding fees for work completed to date become immediately payable
• We will provide you with a summary of work completed and findings to date
• All confidential obligations continue to apply post-termination
• We will securely delete or return your personal data in accordance with our Privacy Policy

We reserve the right to terminate your engagement without notice if we determine that you have violated these Terms, provided false information, or engaged in any illegal or unethical activity in connection with your case.

Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with these Terms or our services shall first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration or through the courts of competent jurisdiction, as agreed in the individual service agreement.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms constitute the entire agreement between you and CryptoReclaims with respect to its subject matter and supersede all prior agreements and understandings. © 2023–2026 CryptoReclaims. All rights reserved.