Privacy Policy
We are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
Welcome to CryptoReclaims. This Privacy Policy describes how we collect, use, disclose, and protect information you provide when using our website and recovery services. By accessing our platform, you agree to the practices described in this policy. Please read it carefully before submitting any personal or financial information.
Information We Collect
We collect information you provide directly to us, information collected automatically through your use of our services, and information from third-party sources where permitted by law.
Information You Provide Directly
- Full name, email address, phone number, and WhatsApp contact details
- Details about your case including wallet addresses, transaction IDs, exchange names, and the nature of your loss
- Communications you send us via email, contact forms, or WhatsApp
- Identity verification documents (where required for regulatory compliance)
- Payment and billing information processed through secure third-party payment providers
Information Collected Automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent on site, and referring URLs
- Cookie identifiers and session data (see Section 4)
- Approximate geographic location based on IP address
How We Use Your Data
We use the information we collect solely to provide, improve, and communicate about our recovery and investigation services. We do not sell or rent your personal data.
| Purpose | Legal Basis |
|---|---|
| Processing and managing your recovery case | Contract performance |
| Communicating case updates and service information | Legitimate interest |
| Identity verification and fraud prevention | Legal obligation |
| Improving our website and services | Legitimate interest |
| Compliance with applicable laws and regulations | Legal obligation |
| Responding to your inquiries and support requests | Contract / Consent |
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third parties who assist us in operating our website or conducting our business, subject to confidentiality agreements.
- Legal Requirements: When required to do so by law, court order, or government authority, including law enforcement agencies investigating fraud or cybercrime.
- Blockchain Investigators: With your explicit consent, anonymised or relevant case data may be shared with certified blockchain forensics partners to assist in fund tracing.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity under the same privacy protections.
- Protection of Rights: To protect the rights, property, or safety of CryptoReclaims, our clients, or others.
International Transfers: If your data is transferred outside your country of residence, we ensure appropriate safeguards are in place such as standard contractual clauses or equivalent protections under applicable data protection law.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function correctly | Session |
| Analytics Cookies | Help us understand how visitors interact with the site | Up to 2 years |
| Preference Cookies | Remember your settings and preferences | Up to 1 year |
| Marketing Cookies | Used to measure effectiveness of outreach campaigns | Up to 90 days |
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not respond to "Do Not Track" signals at this time.
Data Security
We take the security of your personal information seriously and implement robust technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.
- End-to-end encryption for all sensitive case communications
- SSL/TLS encryption across all data transmissions on our website
- Restricted access controls — only authorised personnel can access case data
- Regular security audits and vulnerability assessments
- Secure, encrypted storage for all personal and financial documents
- Staff training on data protection and information security protocols
Important: No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, please contact us using the details in Section 10.
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request that inaccurate or incomplete data be corrected.
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to Restriction: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Receive your personal data in a structured, machine-readable format.
- Right to Object: Object to our processing of your data where based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
We will respond to your request within 30 days. We may need to verify your identity before processing your request to ensure we do not disclose your data to an unauthorised party.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements.
- Active Case Data: Retained for the duration of your engagement plus 7 years for legal and audit purposes.
- Inquiry / Contact Data: Retained for up to 2 years from the date of last contact.
- Website Analytics: Anonymised after 26 months and fully deleted after 38 months.
- Payment Records: Retained for a minimum of 7 years in accordance with financial regulations.
Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you.
Third-Party Links
Our website may contain links to third-party websites, blockchain explorers, regulatory bodies, or partner organisations. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites and encourage you to review the privacy policy of every site you visit.
External tools we may reference — such as blockchain analysis platforms, exchange portals, or legal aid directories — operate under their own independent privacy frameworks and terms of service.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us immediately at [email protected].
Upon confirmation, we will take prompt steps to delete such information from our records and any backup systems.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our Privacy Team:
- Email: [email protected]
- General Support: [email protected]
- WhatsApp: +1 352 207 2629
- Phone: +1 352 207 2629
We aim to respond to all privacy-related inquiries within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
CryptoReclaims reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.